{"id":4007,"date":"2025-09-09T16:47:01","date_gmt":"2025-09-09T14:47:01","guid":{"rendered":"https:\/\/altura.s3.kersvers.cloud\/terms-and-conditions-return-policy\/"},"modified":"2025-09-22T15:23:39","modified_gmt":"2025-09-22T13:23:39","slug":"terms-and-conditions-return-policy","status":"publish","type":"page","link":"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/","title":{"rendered":"Terms and Conditions &#8211; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4007\" class=\"elementor elementor-4007 elementor-3994\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe7ab9 e-flex e-con-boxed e-con e-parent\" data-id=\"6fe7ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29b1b39 elementor-widget elementor-widget-template\" data-id=\"29b1b39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"4012\" class=\"elementor elementor-4012 elementor-2327 elementor-2327\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663b8adb e-con-full e-flex e-con e-child\" data-id=\"663b8adb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2acf45 elementor-widget elementor-widget-heading\" data-id=\"f2acf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211991c elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"211991c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\" tabindex=\"-1\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1e4aeb e-flex e-con-boxed e-con e-parent\" data-id=\"f1e4aeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8944919 e-con-full e-flex e-con e-child\" data-id=\"8944919\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89f7d45 elementor-widget elementor-widget-heading\" data-id=\"89f7d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions - Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39395e7 elementor-widget elementor-widget-text-editor\" data-id=\"39395e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":360,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"singleLevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Returns by arrangement only \u2013 Products can only be returned after prior written approval by Altura Gear.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":360,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"singleLevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Condition of products \u2013 Returns will only be accepted if the items are returned unused, undamaged and in the original packaging.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":360,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"singleLevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Exclusions \u2013 Specially ordered or custom-made products are not eligible for return.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":360,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"singleLevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Shipping costs \u2013 Costs for return shipments are borne by the customer, unless otherwise agreed in writing.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":360,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"singleLevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Handling \u2013 After receipt and inspection of the goods, you will receive a credit note or a replacement product, in accordance with the agreements made.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions &#8211; Return Policy Returns by arrangement only \u2013 Products can only be returned after prior written approval by Altura Gear. Condition of products \u2013 Returns will only be accepted if the items are returned unused, undamaged and in the original packaging. Exclusions \u2013 Specially ordered or custom-made products are not eligible for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4019,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4007","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/comments?post=4007"}],"version-history":[{"count":2,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4007\/revisions"}],"predecessor-version":[{"id":4009,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4007\/revisions\/4009"}],"up":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4019"}],"wp:attachment":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/media?parent=4007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}