{"id":4019,"date":"2023-11-05T16:12:15","date_gmt":"2023-11-05T15:12:15","guid":{"rendered":"https:\/\/altura.s3.kersvers.cloud\/customer-service\/"},"modified":"2025-09-22T15:23:41","modified_gmt":"2025-09-22T13:23:41","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/alturagear.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4019\" class=\"elementor elementor-4019 elementor-39\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3ff36 e-flex e-con-boxed e-con e-parent\" data-id=\"5c3ff36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9729d3 elementor-widget elementor-widget-template\" data-id=\"e9729d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"4012\" class=\"elementor elementor-4012 elementor-2327 elementor-2327\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663b8adb e-con-full e-flex e-con e-child\" data-id=\"663b8adb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2acf45 elementor-widget elementor-widget-heading\" data-id=\"f2acf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211991c elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"211991c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\" tabindex=\"-1\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1e4aeb e-flex e-con-boxed e-con e-parent\" data-id=\"f1e4aeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b42ba6f e-con-full e-flex e-con e-child\" data-id=\"b42ba6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82277d2 elementor-widget elementor-widget-heading\" data-id=\"82277d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb463de elementor-widget elementor-widget-text-editor\" data-id=\"cb463de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW27893044 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">Do<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> you <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">have<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> questions <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">about<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">your order<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\">, delivery, or the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">use<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">our<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">products<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\">? Our team  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">is<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">ready<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">support<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">you<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> with <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">expert<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">advice<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> on <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">climbing equipment<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">fall protection<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">and<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">accessories<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW27893044 BCX0\"><span class=\"SCXW27893044 BCX0\"> <\/span><br class=\"SCXW27893044 BCX0\"><\/span><span class=\"TextRun SCXW27893044 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27893044 BCX0\">Feel free to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">contact<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> us by <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">phone<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> or through the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">contact form<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> \u2013 <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">we&#8217;re<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">happy<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\"> to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">assist<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW27893044 BCX0\">you<\/span><span class=\"NormalTextRun SCXW27893044 BCX0\">.<\/span><\/span><span class=\"EOP SCXW27893044 BCX0\" data-ccp-props=\"{}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e72a2e elementor-widget elementor-widget-shortcode\" data-id=\"4e72a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-150 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-150\" data-uid=\"6a68979f839d0\"><br\/><\/div><form\r\n\t\t\t\tid=\"forminator-module-150\"\r\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-150 forminator-design--flat  forminator_ajax\"\r\n\t\t\t\tmethod=\"post\"\r\n\t\t\t\tdata-forminator-render=\"0\"\r\n\t\t\t\tdata-form-id=\"150\"\r\n\t\t\t\t data-color-option=\"default\" data-design=\"flat\" data-grid=\"open\" style=\"display: none;\"\r\n\t\t\t\tdata-uid=\"6a68979f839d0\"\r\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a68979f839d0\" id=\"forminator-field-name-1_6a68979f839d0-label\" class=\"forminator-label\">Voornaam <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a68979f839d0\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a68979f839d0\" id=\"forminator-field-email-1_6a68979f839d0-label\" class=\"forminator-label\">E-mailadres <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a68979f839d0\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a68979f839d0\" id=\"forminator-field-phone-1_6a68979f839d0-label\" class=\"forminator-label\">Telefoonnummer<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a68979f839d0\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a68979f839d0\" id=\"forminator-field-textarea-1_6a68979f839d0-label\" class=\"forminator-label\">Bericht<\/label><textarea name=\"textarea-1\" placeholder=\"Voer je bericht in...\" id=\"forminator-field-textarea-1_6a68979f839d0\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_6a68979f839d0-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Bericht verzenden<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"6f67dd88bd\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/4019\" \/><input type=\"hidden\" name=\"form_id\" value=\"150\"><input type=\"hidden\" name=\"page_id\" value=\"4019\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/alturagear.com\/en\/customer-service\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Do you have questions about your order, delivery, or the use of our products? Our team is ready to support you with expert advice on climbing equipment, fall protection and accessories. Feel free to contact us by phone or through the contact form \u2013 we&#8217;re happy to assist you.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4019","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/comments?post=4019"}],"version-history":[{"count":2,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4019\/revisions"}],"predecessor-version":[{"id":4023,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4019\/revisions\/4023"}],"wp:attachment":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/media?parent=4019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}