{"id":4085,"date":"2025-07-16T13:41:22","date_gmt":"2025-07-16T11:41:22","guid":{"rendered":"https:\/\/alturagear.com\/customer-service\/returns\/"},"modified":"2025-09-30T11:21:49","modified_gmt":"2025-09-30T09:21:49","slug":"returns","status":"publish","type":"page","link":"https:\/\/alturagear.com\/en\/customer-service\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4085\" class=\"elementor elementor-4085 elementor-2364\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c00d6 e-flex e-con-boxed e-con e-parent\" data-id=\"c7c00d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dcb046 elementor-widget elementor-widget-template\" data-id=\"2dcb046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"4012\" class=\"elementor elementor-4012 elementor-2327 elementor-2327\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663b8adb e-con-full e-flex e-con e-child\" data-id=\"663b8adb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2acf45 elementor-widget elementor-widget-heading\" data-id=\"f2acf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211991c elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"211991c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-211991c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4074\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/\" class=\"elementor-item\" tabindex=\"-1\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4075\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/shipping\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4076\"><a href=\"https:\/\/alturagear.com\/en\/customer-service\/terms-and-conditions-return-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Terms and Conditions &#8211; Return Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1e4aeb e-flex e-con-boxed e-con e-parent\" data-id=\"f1e4aeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16dc87f e-con-full e-flex e-con e-child\" data-id=\"16dc87f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ffafb0 elementor-widget elementor-widget-heading\" data-id=\"7ffafb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8887f57 elementor-widget elementor-widget-text-editor\" data-id=\"8887f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW144270529 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144270529 BCX0\">Altura Gear <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">delivers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">exclusively<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\"><\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">business<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">customers<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">Returns<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> are <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">therefore<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">only<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">possible<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">after<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">consultation<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> with <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">our<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">customer service<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">Items<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">are<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">exclusively<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> eligible <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">for<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">for<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> when <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">they<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> are <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">unused<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">,  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">undamaged<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">and<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">  in the  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">original<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">packaging<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">when<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">returned<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><span class=\"SCXW144270529 BCX0\"> <\/span><br class=\"SCXW144270529 BCX0\"><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><span class=\"SCXW144270529 BCX0\"> <\/span><br class=\"SCXW144270529 BCX0\"><\/span><span class=\"TextRun SCXW144270529 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144270529 BCX0\">Do you want<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW144270529 BCX0\">return<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">a product<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">? Always  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">altijd<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">eerst<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> contact met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">ons<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> op, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">zodat<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> we <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">samen<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">mogelijkheden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">voorwaarden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">kunnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">afstemmen<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">. Without <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">voorafgaande<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">goedkeuring<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">kunnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">wij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">geen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">retourzendingen<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">behandeling<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">nemen<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><span class=\"SCXW144270529 BCX0\"> <\/span><br class=\"SCXW144270529 BCX0\"><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><span class=\"SCXW144270529 BCX0\"> <\/span><br class=\"SCXW144270529 BCX0\"><\/span><span class=\"TextRun SCXW144270529 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144270529 BCX0\">Products that <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">are<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">specially<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">ordered<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> or <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">custom<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">made<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">cannot<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">,  <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\"><\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> principle <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">be<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">returned<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">when<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">After<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><span class=\"SCXW144270529 BCX0\"> <\/span><\/span><\/p><p><span class=\"LineBreakBlob BlobObject DragDrop SCXW144270529 BCX0\"><br class=\"SCXW144270529 BCX0\"><\/span><span class=\"TextRun SCXW144270529 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144270529 BCX0\">receipt <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">and<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">and<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">of the<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> return <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">you will<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">receive<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">credit note<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">or<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">replacement<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">product<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> depending <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">on the<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\"> agreement <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">made<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW144270529 BCX0\">1. Register<\/span><span class=\"NormalTextRun SCXW144270529 BCX0\">.<\/span><\/span><span class=\"EOP SCXW144270529 BCX0\" data-ccp-props=\"{}\"> <\/span><\/p><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfbd10c e-con-full e-flex e-con e-child\" data-id=\"cfbd10c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-410b0c0 e-con-full e-flex e-con e-child\" data-id=\"410b0c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d90a02a elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d90a02a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"64\" height=\"64\" data-src=\"https:\/\/alturagear.com\/wp-content\/uploads\/2024\/01\/icon-email.svg\" class=\"attachment-full size-full wp-image-394 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 64px; --smush-placeholder-aspect-ratio: 64\/64;\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Register the items you want to return within 14 days after receiving your order.<\/h3><p class=\"elementor-image-box-description\">2. Pack<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8f8348 e-con-full e-flex e-con e-child\" data-id=\"d8f8348\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9243272 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"9243272\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"64\" height=\"64\" data-src=\"https:\/\/alturagear.com\/wp-content\/uploads\/2024\/01\/icon-package.svg\" class=\"attachment-full size-full wp-image-393 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 64px; --smush-placeholder-aspect-ratio: 64\/64;\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pack your items. Don't forget to remove or cover the old shipping label.<\/h3><p class=\"elementor-image-box-description\">3. Ship <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d0e020 e-con-full e-flex e-con e-child\" data-id=\"4d0e020\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-878208b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"878208b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"64\" height=\"64\" data-src=\"https:\/\/alturagear.com\/wp-content\/uploads\/2024\/01\/icon-ship.svg\" class=\"attachment-full size-full wp-image-392 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 64px; --smush-placeholder-aspect-ratio: 64\/64;\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Bring your package to a post office within 3 business days after registration.<\/h3><p class=\"elementor-image-box-description\">4. Refund<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f734ae7 e-con-full e-flex e-con e-child\" data-id=\"f734ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b8963f elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8b8963f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"64\" height=\"64\" data-src=\"https:\/\/alturagear.com\/wp-content\/uploads\/2024\/01\/icon-refund.svg\" class=\"attachment-full size-full wp-image-391 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 64px; --smush-placeholder-aspect-ratio: 64\/64;\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Once we have received your return, you will receive your refund within 14 business days.<\/h3><p class=\"elementor-image-box-description\">Shipping and Delivery Policy<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c25b5e elementor-widget elementor-widget-heading\" data-id=\"2c25b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery Time If your order is in stock and ordered before 12:00 PM on a business day, the order will be handed over to the carrier the same day. We ship our packages with UPS. Usually, when you order on a business day, your package will be delivered the next day (within the Netherlands). However, we cannot guarantee this 100%! Therefore, keep an eye on the tracking information and order well in advance when possible. We process packages on business days; when you place an order on the weekend, it will be processed on Monday.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a9c9b elementor-widget elementor-widget-text-editor\" data-id=\"b0a9c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order is not in stock, we indicate this on the website with a standard expected delivery time of 10 to 14 days. This is an indication where we assume that the relevant product is immediately available from our supplier. Unfortunately, this is not always the case. You will therefore always be informed afterwards by email or phone when a product is not immediately in stock with us. We then provide the expected delivery time based on the information we have available from the supplier at that time.      <\/p><p>UPS does not deliver to some business addresses on Saturday, but on the next business day. This usually concerns companies\/organizations that are closed on weekends.     <\/p><p>Shipping within the Netherlands and Belgium  <\/p><p> <\/p><p><b>AlturaGear charges NO shipping costs in the Netherlands and Belgium for orders from \u20ac75 excl. VAT! For orders up to \u20ac75, we charge a contribution of \u20ac5.95<\/b> <\/p><p>Delivery outside the Netherlands\/Belgium   <\/p><p> <\/p><p><b>It is possible to ship orders to addresses worldwide. Contact us to discuss the options and rates<\/b> <\/p><p> <\/p><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Altura Gear delivers exclusively business customers. Returns are therefore only possible after consultation with our customer service. Items are exclusively eligible for for when they are unused, undamaged and in the original packaging when returned. Do you want to return a product? Always altijd eerst contact met ons op, zodat we samen de mogelijkheden [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4019,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4085","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/comments?post=4085"}],"version-history":[{"count":2,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4085\/revisions"}],"predecessor-version":[{"id":4087,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4085\/revisions\/4087"}],"up":[{"embeddable":true,"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/pages\/4019"}],"wp:attachment":[{"href":"https:\/\/alturagear.com\/en\/wp-json\/wp\/v2\/media?parent=4085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}