How can I place an order? 
You can order through our webshop. If you have specific requirements or need custom work, please contact our sales team.  

What is the delivery time? 
The delivery time depends on stock, supplier, and destination. You will always receive a confirmation from us with the expected delivery date.  

Do you also deliver outside the Netherlands and Belgium? 
Altura Gear delivers worldwide. For destinations outside Europe, shipping is only available upon request. Please contact us to discuss the possibilities, delivery times, and rates for your specific destination.

Which carrier do you use? 
We work with reliable logistics partners (including UPS). For large or international shipments, we choose the most suitable carrier in consultation with you.

Can I return products? 
Returns are only possible after consultation and approval by Altura Gear. See our return policy for details.  

What if a product is defective or not delivered correctly? 
Contact us immediately. We will provide an appropriate solution, such as replacement or repair.  

Is there a warranty on the products? 
Yes, all our products are covered by the manufacturer’s warranty. The duration and conditions vary by manufacturer. Contact us for more information.

I’m unsure which product is suitable, can you advise? 
Certainly. Our team is happy to provide expert advice to help you choose the right climbing and fall protection equipment.  

Do you also sell to private individuals? 
No, Altura Gear only supplies to business customers. 

Do you also provide custom work or special solutions? 
Yes, we can provide custom work or order special products in consultation. Please contact us for this.